Text Moderation

Text Moderation

When you run an online interactive community, it becomes very critical to manage user generated content (UGC) as your brand reputation relies on it. It is crucial to ensure that only appropriate user generated content is posted on the website by screening and filtering (e.g. comment moderation) for mal-content. Failing to do so could severely impact user traffic, company brand and online user experience. These user generated content can come in from various multi-media platforms such as photos, videos or texts. Texts include comments, tweets, posts, reviews etc. Our real time moderation services deal with all kinds of user generated content to keep your online community safe & user friendly.

We moderate user generated content on blogs, websites, dating sites, chats,  mobile apps and all social networks like LinkedIn, Twitter, Facebook, Google+ etc.

We Specialize In

Chat Moderation

Experienced moderators monitor and moderate live chat sessions to prevent policy violations. Whether its webcam chat sessions or simple text chat sessions, we get everything covered.

Comment And Post Moderation

Our moderators review each and every comment and/or post submitted by users on your community on a real-time basis.

Social Media Moderation

Brands are engaging with their consumers across social networks making it an absolute necessity to efficiently manage user generated content across social platforms. Our social media experts efficiently manage & moderate these contents creating a pleasant social presence.

Tweet Moderation

As Twitter has taken the center stage in social branding, it is important that tweets about your brand is managed in time. We moderate tweets 24/7 with great precision.

Review Moderation

A negative review has multifold impact on brands if left unattended. Our moderators manage user reviews round the clock protecting brands.

Custom Moderation

Our social media consultants and project managers study your requirement in detail and formulate a customized solution for your text moderation needs. You can customize the complete offering including resources, time and volume.

As a leading content moderation service provider and brand reputation consultant in India, Foiwe’s team of multi-lingual and highly qualified specialists are there to take immediate protective and proactive steps when the conversation or content takes a nasty turn. To make sure such protection is always on stand by, we keep a 24 hour, seven days a week policy on user generated content (UCG) across the whole spectrum of media.

Pre-publication Moderation: Moderate content before they are published.
Post-publication Moderation: Moderate content once they are published.
Selective Moderation: Moderate when flagged as inappropriate.

Accuracy

97%

SLA

99%%

Customer Satisfaction

99.99%

We Moderate

Around 15,000 user profiles per day
Close to 2,000 chat sessions every day

Our moderators are helping our clients in supporting 71 Million end-users.

Clients