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Problem Management: Prevents, resolves and controls IT-related issues before they cause noticeable damage

Foiwe’s solutions focus on keeping recurring incidents at bay by finding the root cause of problems. Problem Management Solutions allow your IT infrastructure to evaluate and make procedural service improvements while saving hours of work in managing redundant issues.

Benefits of Problem Management

Foiwe’s solutions focus on keeping recurring incidents at bay by finding the root cause of problems. Problem Management Solutions allow your IT infrastructure to evaluate and make procedural service improvements while saving hours of work in managing redundant issues 

Minimize Help-desk Tickets

Gathering enough data and doing a predictive analysis of issues paves the way for a stress-free IT help-desk with a lower in-flow of issue tickets. It ensures swift detection, reporting, and resolution of incidents, minimizing downtime and disruption. 

Higher Customer Satisfaction Scores

Quicker resolution times and preventing issues from occurring simply means less time on the phone and happy end-users. Thus our problem managers and coordinators work in shifts on a 24×7 basis. 

Speed up Service Restoration

Proper root cause analysis, clear visibility into known errors and established workarounds reduces time and effort of the IT personnel. Contribute towards managing critical incidents, management communications and chair outage calls to resolve issues at the earliest. 

Cost Reduction

Efficient problem management can reduce the financial impact by preventing future incidences and outages thus preventing recurring problems. It also helps organizations comply with regulatory requirements by documenting and reporting problems as necessary. 

0 M

Items Moderated each day 

10 M
Live Streams each day
10 K
Profiles Reviewed each day
10 Y
of Experience
10 %

Empowering your business with Individualized solution

While a few platforms are tackling the issues related to content moderation, others are still in the process of determining their starting point. In contrast, we have already successfully implemented it. Experience our AI content moderation at its finest with ContentAnalyzer

With your dedicated account manager, as a single point of contact and accessible round the clock over the phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Content moderation for an app demands a tailor-made solution aligned with your project’s unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.
We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app’s reputation.

Applications and Capabilities

Analyzing incident patterns offer the foresight to tackle most problems that have the potential to render a business day unproductive. Foiwe’s versatile problem management service can fit into any organizational structure and offer valuable solutions.


  • Communication tools
  • Mission Critical applications
  • IT Infrastructure


  • Process Oriented approach
  • Maintain Key Known Error Database (KEDB)
  • RCA and Reporting
  • Smooth communication and coordination

Speak with our subject matter experts


What is Problem Management?

Business benefits of effective Problem Management

Problem Management is the process to identify, analyze and manage root cause (RCA – Root cause analysis) to prevent incidents from occurring and if incidents do occur, prevent them from occurring again.

In addition, they are designed to predict and provide solutions to real problems before they occur.

Foiwe’s Problem Management team can create structured problem analysis by correlating repeated incidences and coordinating the resolution quickly. This is then followed by a detailed root cause analysis (RCA). Our problem managers coordinates every major incident and problem efficiently to minimize the down time in your core business services.

Related Services

Some of our consulting and infrastructure management service offerings

Case Studies and Reports

Problem Management is the process of identifying, analyzing, and resolving the underlying causes of recurring incidents in an organization’s IT environment. It aims to prevent issues from reoccurring.

Incident Management focuses on resolving incidents quickly to minimize disruption, while Problem Management deals with identifying and eliminating root causes to prevent future incidents.

Problem Management helps improve service quality, reduce downtime, enhance user satisfaction and lower operational costs by preventing recurring incidents.

Our process typically involves problem identification, investigation, root cause analysis, creating solutions and implementing those solutions. It’s an iterative process aimed at continuous improvement.

The time to resolve a problem can vary greatly depending on the complexity of the issue and the availability of information. Our goal is to resolve problems as efficiently as possible.

We not only identify the root cause but also work with your team to implement long-term solutions and preventive measures to ensure the problem doesn’t recur.


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