Contact Us

+91-80-4200 7225

Problem Management: Prevents, resolves and controls IT-related issues before they cause noticeable damage.

Foiwe’s solutions focus on keeping recurring incidents at bay by finding the root cause of problems. Problem Management Solutions allow your IT infrastructure to evaluate and make procedural service improvements while saving hours of work in managing redundant issues.

Benefits of Problem Management

Foiwe’s solutions focus on keeping recurring incidents at bay by finding the root cause of problems. Problem Management Solutions allow your IT infrastructure to evaluate and make procedural service improvements while saving hours of work in managing redundant issues
Minimize Help-desk Tickets

Gathering enough data and doing a predictive analysis of issues paves the way for a stress-free IT help-desk with a lower in-flow of issue tickets. It ensures swift detection, reporting, and resolution of incidents, minimizing downtime and disruption.

Higher Customer Satisfaction Scores

Quicker resolution times and preventing issues from occurring simply means less time on the phone and happy end-users. Thus our problem managers and coordinators work in shifts on a 24x7 basis.

Speed up Service Restoration

Proper root cause analysis, clear visibility into known errors and established workarounds reduces time and effort of the IT personnel. Contribute towards managing critical incidents, management communications and chair outage calls to resolve issues at the earliest.

Cost Reduction

Efficient problem management can reduce the financial impact by preventing future incidences and outages thus preventing recurring problems. It also helps organizations comply with regulatory requirements by documenting and reporting problems as necessary.

Our Key Metrics

We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.

0 M
Items Moderated each day
40 K
Profiles Reviewed peach day
90 %
Average Accuracy
0 M
Live Streams each day
5 Y
of Experience
90 %

Tailor-made and scalable solution for all content moderation needs

Dedicated Account Manager available 24x7 as a Single Point of Contact

With your dedicated account manager, as single point of contact and accessible round the clock over phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Tailor-Made Solution Based on Your Specific Project Needs

Content moderation for an app demands a tailor-made solution aligned with your project's unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.

Real-Time Implementation of Updates and Guideline Changes

We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app's reputation.

Applications and Capabilities

Analyzing incident patterns offer the foresight to tackle most problems that have the potential to render a business day unproductive. Foiwe’s versatile problem management service can fit into any organizational structure and offer valuable solutions.


  • Communication tools
  • Mission Critical applications
  • IT Infrastructure


  • Process Oriented approach
  • Maintain Key Known Error Database (KEDB)
  • RCA and Reporting
  • Smooth communication and coordination

Speak with our subject matter experts

What is Problem Management?

Business benefits of effective Problem Management

Problem Management is the process to identify, analyze and manage root cause (RCA – Root cause analysis) to prevent incidents from occurring; and if incidents do occur, prevent them from occurring again.

In addition, they are designed to predict and provide solutions to real problems before they occur.

Foiwe’s Problem Management team can create structured problem analysis by correlating repeated incidences and coordinating the resolution quickly. This is then followed by a detailed root cause analysis (RCA). Our problem managers coordinates every major incident and problem efficiently to minimize the down time in your core business services.

Related Services

Some of our consulting and infrastructure management service offerings

Case Studies and Reports

Campaign moderation refers to the practice of overseeing and controlling the content and interactions associated with marketing or advertising campaigns, particularly in the digital space. These campaigns can encompass a wide range of media, including social media posts, emails, advertisements and user-generated content. The primary aim of campaign moderation is to maintain brand integrity, adhere to industry regulations and foster a safe and respectful environment for both businesses and their audiences.

Campaign moderation plays a pivotal role in safeguarding the reputation of brands and the trust of consumers. Here’s why it’s indispensable:

1.Brand Reputation:
In the digital age, a single negative comment or inappropriate content within a campaign can tarnish a brand’s image. Effective moderation helps ensure that campaign messaging remains consistent and positive.

2. Compliance and Legal Obligations:
Many industries have strict regulations governing advertising and marketing. Moderation ensures campaigns comply with these regulations, avoiding costly legal issues.

3. User Engagement:
Campaign moderation facilitates constructive and respectful interactions with users. It fosters a sense of community and encourages engagement with the brand.

4. Content Relevance:
Moderation ensures that campaign content remains relevant to the target audience, increasing the likelihood of conversions and engagement.

5. Mitigating Risks:
By promptly addressing negative comments, spam, or offensive content, moderation reduces the risks associated with online campaigns.

Campaign moderation can take various forms depending on the medium and the goals of the campaign. Here are some common types:

1. Social Media Moderation:
Monitoring and managing comments, posts, and interactions on social media platforms to maintain a positive brand image.

2. Email Moderation:
Screening and filtering email responses and managing subscriber lists to ensure campaign effectiveness.

3. User-Generated Content (UGC) Moderation:
Reviewing and approving user-generated content submissions, such as reviews, testimonials, or contest entries.

4. Ad Content Moderation:
Ensuring that advertisements and promotional content meet platform guidelines and industry standards.

Effective campaign moderation involves a combination of technology and human oversight. Here’s how to approach it:

1. Define Clear Guidelines:
Establish clear moderation guidelines that align with your campaign’s objectives and industry regulations.

2. Automated Tools:
Implement automated content filtering tools to flag potentially problematic content based on predefined criteria.

3. Human Moderators:
Employ trained human moderators to review flagged content, make context-sensitive decisions, and maintain a nuanced understanding of your brand and audience.

4.Real-Time Monitoring:
Actively monitor campaign interactions and content in real-time to promptly address issues as they arise.

5. Feedback Loop:
Create a feedback loop between the moderation team and campaign creators to continuously improve the moderation process.

The cost of campaign moderation varies based on factors such as campaign scale, complexity, and the level of human involvement. Automated tools can be cost-effective for basic moderation, while larger campaigns or those requiring specialized expertise may incur higher costs. It’s essential to balance the cost of moderation with the potential risks and benefits associated with the campaign.



Blog Articles

For important updates, news and resources. 

Connect with Us to Know
How Foiwe Can Help Your Business

Start typing and press Enter to search