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Technical Support Help-desk: Expert problem-solving assistance for all technical queries

Foiwe’s expert technical support team is equipped to handle all kinds of technical troubles with a solution-based approach. Providing you with fast resolutions and timely follow-ups for a long and problem-free working experience.

Benefits of Technical Support Help-desk

Seamless error handling and timely solutions boost your overall productivity and pace. A responsive technical support help-desk can help you achieve both easily.
Experienced Technicians

Instead of mindlessly abiding by the rulebook, a deeper analysis and solution-based approach provide better and quicker results. Foiwe employs dedicated experts for this purpose. Having a reliable problem solver on your team boosts customer satisfaction and builds trust.

Around the Clock Availability

Your problems and queries are important and need timely interventions. With 24-hour service, Foiwe provides a shorter turnaround time and guarantees your workflow is uninterrupted.

Cost Effective Solutions

Identifying the root cause of problems allows Foiwe to give clear and simple solutions that are within your budget. Our offerings are completely customizable.

Multilingual team

Manage user generated text in multiple languages. Our multilingual team ensures effective technical support, communication across diverse audiences, enhancing inclusivity and cultural sensitivity.

Our Key Metrics

We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.

0 M
Items Moderated each day
40 K
Profiles Reviewed peach day
90 %
Average Accuracy
0 M
Live Streams each day
5 Y
of Experience
90 %

Tailor-made and scalable solution for all content moderation needs

Dedicated Account Manager available 24x7 as a Single Point of Contact

With your dedicated account manager, as single point of contact and accessible round the clock over phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Tailor-Made Solution Based on Your Specific Project Needs

Content moderation for an app demands a tailor-made solution aligned with your project's unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.

Real-Time Implementation of Updates and Guideline Changes

We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app's reputation.

Applications and Capabilities

Analyzing incident patterns offer the foresight to tackle most problems that have the potential to render a business day unproductive. Foiwe’s versatile Tech support help-desk service can fit into any organizational structure and offer valuable solutions


  • Application service providers
  • Banking and Finance
  • Hospitality 
  • Ecommerce platforms
  • Organizations seeking to outsource helpdesk operations


  • Chat and Email Support
  • Multilingual team
  • Quick and straightforward approach to problem resolution makes handling technical difficulties effortless.
  • 24x7 Operations
  • Scalable as per project requirement
  • SLA driven and cost effective offerings

Speak with our subject matter experts

How Technical Support Help-desk works

Tech Support Outsourcing Services

Technical systems are the backbone of most business enterprises. While handling technology is not everyone’s cup of tea, it is essential to guide your customers through technical difficulties to build their trust. A proactive technical support help-desk comes in handy at all times. 

There is no one-size-fits-all solutions to technical disruptions. Thus, all queries are a priority and attended to in detail. An easy to approach and swiftly functioning help desk is the quickest way to your customer’s good books.

Related Services

Complimenting services offered by us to enhance your end-user experience

Case Studies and Reports

Video moderation is the process of filtering, reviewing and controlling video content on online platforms to ensure it complies with the platform’s policies, community guidelines and legal requirements. This includes preventing the distribution of inappropriate, harmful or offensive content, such as hate speech, violence, nudity or copyright violations.Video moderation is a crucial aspect of online content management and community safety. Videos are widely shared and viewed on various platforms, ensuring that these videos meet certain standards and guidelines is essential.

Maintaining a Safe Environment:
Video moderation helps maintain a safe and welcoming online environment for users. It prevents the spread of harmful or offensive content that can negatively impact the user experience.

Laws and Regulations:
Many countries have specific laws and regulations regarding the type of content that can be shared online. Video moderation ensures compliance with these legal requirements, reducing the risk of legal issues.

Protecting Brand Reputation:
For businesses and organizations, video moderation is crucial to protect their brand reputation. Inappropriate or offensive content associated with a brand can harm its image.

Preventing User Harassment:
Video moderation can help prevent online harassment and cyberbullying by removing or blocking content that targets individuals or specific groups.

Copyright Protection:
Video platforms must adhere to copyright laws. Video moderation helps identify and remove content that violates copyright, reducing legal risks.

Video moderation is typically carried out through a combination of automated tools and human moderators. Here’s an overview of the process:

Upload and Analysis:
When a video is uploaded, automated algorithms scan it for potential violations of content guidelines.

Human Review:
Videos flagged by the automated system are reviewed by human moderators who make decisions based on platform policies and guidelines.

Content Removal or Action:
Moderators may remove or take action against videos that violate guidelines, such as warning the user, demonetizing the video or banning the uploader.

The cost of video moderation varies depending on several factors:

Volume of Content:
Platforms with a high volume of user-generated content may have higher moderation costs.

Automation vs. Manual Moderation:
Using automated tools can reduce costs compared to relying solely on human moderators.

Complexity of Guidelines:
Moderating complex content or adhering to strict guidelines may require more resources and increase costs.

24/7 Moderation:
Round-the-clock moderation services are more expensive than part-time moderation.

Outsourcing vs. In-House:
Outsourcing moderation to specialized companies may be cost-effective compared to maintaining an in-house moderation team.

Technology Solutions:
Investing in advanced AI-driven moderation tools may reduce long-term costs.

Content Review:
Video moderators review user-generated videos to determine whether they contain content that violates platform-specific rules. This includes identifying and removing videos with offensive, violent, sexually explicit, hate speech or other inappropriate content.

Live Video Moderation:
For livestreaming platforms, moderators may actively monitor live broadcasts in real-time to address issues as they arise. This can include responding to inappropriate comments, blocking viewers or temporarily suspending the stream.

Age Restrictions:
Moderation can ensure that videos with age-restricted content, such as explicit material or violence, are appropriately labeled and only accessible to users of the appropriate age.

Copyright and Intellectual Property:
Moderators may address copyright violations by identifying and taking action against videos that infringe on the intellectual property rights of others.
Legal Compliance: Video moderation helps ensure that content adheres to legal requirements, including copyright laws, defamation laws, privacy laws and regulations related to hate speech and discrimination.

Content Curation:
Some platforms employ video curators or editors who select and feature videos to align with the platform’s objectives or editorial standards.
Reporting Mechanisms: Users are typically provided with the means to report videos they find objectionable, and moderators review these reports to take appropriate actions.

User Behavior Monitoring:
Moderators may also monitor the behavior of video creators and viewers to address issues related to harassment, hate speech, or other disruptive behaviors.
Enforcement of Policies: Video platforms enforce community guidelines, terms of service, and content policies by issuing warnings, temporary suspensions or permanent bans to users who repeatedly violate these policies.

Crisis Management: In the event of a crisis or emergency, video moderators may play a role in managing and disseminating accurate information while preventing the spread of misinformation.


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