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Incident Management

Effective Management of incidences without sparking disruption in everyday operations

What is Incident Management?

Manage unavoidable incidences of your IT infrastructures through Foiwe’s Incident Management Services.

Incident Management is to restore normal service operation as early as possible while minimizing impact to business operations and maintaining quality. Incidents cause downtime, which can slow or prevent businesses from executing operations and services. 

Our Well-documented incident management processes and trained incident managers help our customers in the reduction of downtime.


Applications and Capabilities

Advanced tools for incident communication, data gathering, and repair are critical in Incident Management. Foiwe strategically positions itself at the core of operations to effectively manage incidents. 


  • Network Monitoring
  • Mission Critical applications
  • IT Infrastructure


  • Process Oriented approach.
  • Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Detailed Reports
  • Experienced Staffs

Benefits of Incident Management

Major incidents that companies face may include failures in products, equipment, processes, or systems, which cause indirect, but still harmful losses. Our Incident Management services address those potential issues to provide a holistic solution. 

Always-on support
Innovative channels to communicate and resolves issues mean smooth operations.
Minimize Downtime
24x7 incident desk coordinators and incident managers ensure quick resolution of incidents.
Easier Problem Management
Problem lifecycle starts with identification, and the collected data on incident trends help with that.

Related Services

Some of our consulting and infrastructure management service offerings

Case Studies and Reports

Blog Articles

For important updates, news, and resources. 

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