Incident Management: Effective Management of incidences without sparking disruption in everyday operations

Our Well-documented incident management processes and trained incident managers help our customers in the reduction of downtime.
incident management

Benefits of Incident Management

Major incidents that companies face may include failures in products, equipment, processes or systems, which cause indirect, but still harmful losses. Our Incident Management services address those potential issues to provide a holistic solution.

Minimize Downtime

24×7 incident desk coordinators and incident managers ensure quick resolution of incidents. Streamlined incident management processes lead to better overall operational efficiency and resilience in the face of challenges.

Easier Problem Management

Problem life-cycle starts with identification and the collected data on incident trends help with that. Identifying and resolving incidents reduces the risk of more significant problems and system failures.

Rapid Issue Resolution

It ensures swift detection, reporting and resolution of incidents, minimizing downtime and disruption. Innovative channels to communicate and resolves issues mean smooth operations.

Cost Reduction

Efficient incident management can reduce the financial impact of incidents and prevent recurring problems. It also helps organizations comply with regulatory requirements by documenting and reporting incidents as necessary.

0 M

Items Moderated each day 

10 M
Live Streams each day
10 K
Profiles Reviewed each day
10 Y
of Experience
10 %

Empowering your business with Individualized solution

While a few platforms are tackling the issues related to content moderation, others are still in the process of determining their starting point. In contrast, we have already successfully implemented it. Experience our AI content moderation at its finest with ContentAnalyzer

With your dedicated account manager, as a single point of contact and accessible round the clock over the phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Content moderation for an app demands a tailor-made solution aligned with your project’s unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.
We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app’s reputation.

Applications and Capabilities

Advanced tools for incident communication, data gathering, and repair are critical in Incident Management. Foiwe strategically positions itself at the core of operations to effectively manage incidents.


  • Network Monitoring
  • Mission Critical applications
  • IT Infrastructure


  • Process Oriented approach.
  • Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Detailed Reports
  • Experienced Staffs

Speak with our subject matter experts


What is Incident Management?

Manage unavoidable incidences of your IT infrastructures through Foiwe’s Incident Management Services.

Incident Management is to restore normal service operation as early as possible while minimizing impact to business operations and maintaining quality. Incidents cause downtime, which can slow or prevent businesses from executing operations and services.

Related Services

Some of our consulting and infrastructure management service offerings

Case Studies and Reports

Incident management is the process of identifying, responding to and resolving incidents in a structured and efficient manner. It is important for organizations because it helps minimize the impact of incidents on operations, reduces downtime and ensures a rapid return to normal business operations.

Incident management can be applied to various types of incidents, including IT outages, cybersecurity breaches, workplace accidents, natural disasters and other unexpected events that can disrupt normal business operations.

Effective incident management can lead to reduced downtime, minimized financial losses, protection of the organization’s reputation, compliance with regulations and improved customer and employee satisfaction. It helps organizations respond swiftly and recover efficiently from incidents.

Incident management services typically establish clear communication protocols, escalation procedures, and a chain of command. They use various communication tools to keep all relevant stakeholders informed and coordinated throughout the incident resolution process.

Key success factors include quick incident detection and response, effective communication, incident documentation and analysis, continuous improvement and compliance with regulations and industry standards. The ability to adapt to different types of incidents is also critical.

Measurable outcomes may include reduced downtime, minimized financial losses, shorter incident resolution times, improved incident response effectiveness and a decrease in the frequency and severity of incidents. Effective incident management contributes to a more resilient and prepared organization.


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