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sales@foiwe.com
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Incident Management
Effective Management of incidences without sparking disruption in everyday operations
What is Incident Management?
Manage unavoidable incidences of your IT infrastructures through Foiwe’s Incident Management Services.
Incident Management is to restore normal service operation as early as possible while minimizing impact to business operations and maintaining quality. Incidents cause downtime, which can slow or prevent businesses from executing operations and services.
Our Well-documented incident management processes and trained incident managers help our customers in the reduction of downtime.
Applications and Capabilities
Advanced tools for incident communication, data gathering, and repair are critical in Incident Management. Foiwe strategically positions itself at the core of operations to effectively manage incidents.
Applications
- Network Monitoring
- Mission Critical applications
- IT Infrastructure
Capabilities
- Process Oriented approach.
- Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Detailed Reports
- Experienced Staffs
Benefits of Incident Management
Major incidents that companies face may include failures in products, equipment, processes, or systems, which cause indirect, but still harmful losses. Our Incident Management services address those potential issues to provide a holistic solution.
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