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Customer Experience: Build solid customer relationships across business communication channels by employing great tech and CE experts

Foiwe offers solutions in understanding these common journeys of your customers and develop a compelling customer experience strategy.

Benefits of Customer Experience

Foiwe’s specialists can provide you with valuable feedback on how your efforts impact your customer base, giving you the information you need to make informed decisions about the future direction of your efforts

Positive Brand Reputation

Using Omnichannel strategies to communicate with users helps in gaining more brand visibility. At Foiwe, we adapt to your company standards and gives each customer a pleasant experience. With a positive problem solving and patient approach, Foiwe makes sure every customer is well-treated and their concerns addressed.

Reduce Marketing Costs

Satisfied customers are potential influencers who can speak for your brand; this saves you some of your marketing efforts. Our offerings are completely customizable so that you pay only as per the services you require.

Enhanced Work Environment

Focusing on customer experiences also changes the way your team interacts with customers and among themselves. With 24-hour service, Foiwe provides a shorter turnaround time and guarantees your workflow is uninterrupted.

Our Key Metrics

We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.

0 M
Items Moderated each day
40 K
Profiles Reviewed peach day
90 %
Average Accuracy
0 M
Live Streams each day
5 Y
of Experience
90 %

Tailor-made and scalable solution for all content moderation needs

Dedicated Account Manager available 24x7 as a Single Point of Contact

With your dedicated account manager, as single point of contact and accessible round the clock over phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Tailor-Made Solution Based on Your Specific Project Needs

Content moderation for an app demands a tailor-made solution aligned with your project's unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.

Real-Time Implementation of Updates and Guideline Changes

We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app's reputation.

Applications and Capabilities

Customer Experience is our top priority; we provide best-in-class service and security to maintain a high-quality experience with distinctive features.


  • Omnichannel interaction
  • Online Businesses
  • FMCG
  • Healthcare
  • Telecom
  • Tours and Travel


  • Experienced professionals
  • Domain experts as SMEs
  • CSAT driven approach
  • Multilingual Executives
  • 24x7x365 coverage

Speak with our subject matter experts

What is Customer Experience?

Partnering Foiwe for a seamless Customer Experience 

Customer Experience (CE) is simply the sum total of all the interactions a prospective or existing customer has with your organization. This includes both tangible and non-tangible interactions, including telephone calls, face-to Face interactions, emails, verbal communications, live phone calls, social media interaction, online surveys, and any other types of relationship-building performed by your business.  

There are many journeys a customer takes through a business and throughout their buying/buying journey. Understanding these journeys and the different paths they can take; your organization can provide insight into better understanding of your customers. 

In addition, it can help you create an information highway for your customers and the resources for your organization to use to understand your customers better. 

Related Services

Some of our consulting and infrastructure management service offerings 

Case Studies and Reports

Campaign moderation refers to the practice of overseeing and controlling the content and interactions associated with marketing or advertising campaigns, particularly in the digital space. These campaigns can encompass a wide range of media, including social media posts, emails, advertisements and user-generated content. The primary aim of campaign moderation is to maintain brand integrity, adhere to industry regulations and foster a safe and respectful environment for both businesses and their audiences.

Campaign moderation plays a pivotal role in safeguarding the reputation of brands and the trust of consumers. Here’s why it’s indispensable:

1.Brand Reputation:
In the digital age, a single negative comment or inappropriate content within a campaign can tarnish a brand’s image. Effective moderation helps ensure that campaign messaging remains consistent and positive.

2. Compliance and Legal Obligations:
Many industries have strict regulations governing advertising and marketing. Moderation ensures campaigns comply with these regulations, avoiding costly legal issues.

3. User Engagement:
Campaign moderation facilitates constructive and respectful interactions with users. It fosters a sense of community and encourages engagement with the brand.

4. Content Relevance:
Moderation ensures that campaign content remains relevant to the target audience, increasing the likelihood of conversions and engagement.

5. Mitigating Risks:
By promptly addressing negative comments, spam, or offensive content, moderation reduces the risks associated with online campaigns.

Campaign moderation can take various forms depending on the medium and the goals of the campaign. Here are some common types:

1. Social Media Moderation:
Monitoring and managing comments, posts, and interactions on social media platforms to maintain a positive brand image.

2. Email Moderation:
Screening and filtering email responses and managing subscriber lists to ensure campaign effectiveness.

3. User-Generated Content (UGC) Moderation:
Reviewing and approving user-generated content submissions, such as reviews, testimonials, or contest entries.

4. Ad Content Moderation:
Ensuring that advertisements and promotional content meet platform guidelines and industry standards.

Effective campaign moderation involves a combination of technology and human oversight. Here’s how to approach it:

1. Define Clear Guidelines:
Establish clear moderation guidelines that align with your campaign’s objectives and industry regulations.

2. Automated Tools:
Implement automated content filtering tools to flag potentially problematic content based on predefined criteria.

3. Human Moderators:
Employ trained human moderators to review flagged content, make context-sensitive decisions, and maintain a nuanced understanding of your brand and audience.

4.Real-Time Monitoring:
Actively monitor campaign interactions and content in real-time to promptly address issues as they arise.

5. Feedback Loop:
Create a feedback loop between the moderation team and campaign creators to continuously improve the moderation process.

The cost of campaign moderation varies based on factors such as campaign scale, complexity, and the level of human involvement. Automated tools can be cost-effective for basic moderation, while larger campaigns or those requiring specialized expertise may incur higher costs. It’s essential to balance the cost of moderation with the potential risks and benefits associated with the campaign.



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