Chat and IM Moderation: Our expert panel of moderators pave the way for conflict-free chat and instant messaging

Foiwe’s professionals are experienced chat moderators who are trained to recognize the key phrases and words that can get other people into trouble. It takes a certain kind of personality to be good at this.
chat moderation

Benefits of Chat and IM Moderation

Foiwe provides unparalleled Chat and IM Moderation solutions so you can serve appropriate audience. 
Live 24/7

Round-the-clock moderation service keeps chats clean while sustaining the natural flow of conversation. Any content that is offensive and in violation of policies is discarded during the live communication or when flagged.

Prevent trolling

An effective tool against internet trolls who present themselves to trample on business reputation online. Our effective live stream moderation services thwarts trolling by swiftly detecting and addressing it. User discussions often take a turn for the worse when talking about brands. Foiwe ensures filtering out inappropriate ideas.

Enhance user engagement

User-friendly chat communications between users, improve engagements as users feel safe and secure. Arrests cyber bullies and fraud on the onset and removes them. Our moderators, through their experiences, can identify and remove unwanted texts in the shortest turnaround time possible.

Multilingual team

Manage user generated text in multiple languages. Our multilingual text moderation team ensures effective content review and communication across diverse audiences, enhancing inclusivity and cultural sensitivity.

Our Key Metrics

We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.

0 M
Items Moderated each day
40 K
Profiles Reviewed each day
90 %
Average Accuracy
0 M
Live Streams each day
5 Y
of Experience
90 %

Tailor-made and scalable solution for all content moderation needs

While a few platforms are tackling the issues related to content moderation, others are still in the process of determining their starting point. In contrast, we have already successfully implemented it.
content moderation advantages

With your dedicated account manager, as a single point of contact and accessible round the clock over the phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Content moderation for an app demands a tailor-made solution aligned with your project’s unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.
We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app’s reputation.

Applications and Capabilities

Chat and IM Moderation as a service, scrutinizes user ideas and discussions to validate chat content that are posted online.


  • Instant Messaging Platforms
  • Social & dating apps
  • Community platforms and blogs
  • Live streaming platforms
  • Discussion forums with chat interface


  • An expert panel of human moderators to assess live messages.
  • Scalable to handle large volume of chat sessions
  • Multilingual team

Speak with our subject matter experts


The Working of Chat and IM Moderation

How does Chat and IM moderation protect your users online?

With the rise of social and dating apps, chat and instant messaging platforms have become a target for bizarre and explicit content. This is all about how users conduct themselves in a conversation within a chat environment. Chat moderation is to make sure that a public chat remains civil and secure no matter who is participating in it.

Instant messaging provides a much more casual way of communicating with people, so it is more difficult to assess the content in chats using run-of-the-mill computational methods for moderation. 

To solve this, Foiwe’s moderation experts analyze chat sessions and messaging groups to enforce policies that are set up to prevent such misconduct. Our moderators are highly organized to handle the sheer volume of messages that may come in at one time. 

Related Services

Offerings related to chat and IM moderation services 

Case Studies and Reports

Chat Moderation is the practice of monitoring and managing conversations in real-time on chat and IM platforms. It ensures that discussions remain within the boundaries of community guidelines and respectful communication.
In an increasingly interconnected digital world, Chat and Instant Messaging (IM) platforms have become essential tools for communication. However, they can also become breeding grounds for spam, harassment and inappropriate content. Enter Chat and IM Moderation services – your solution to maintaining safe, engaging and respectful online conversations.

Chat Moderation involves several key steps:
1 Real-time Monitoring: In this moderators keep a watchful eye on conversations to identify and address any violations of platform rules or guidelines.
2 Content Filtering: Content filtering is a crucial aspect of chat moderation. Automated tools and manual checks ensure inappropriate content is removed from the platform to maintain a safe and respectful online environment.
3 User Engagement: User engagement is a pivotal role for moderators and they engage with users to maintain a positive atmosphere.
4 Enforcement of Guidelines: In this moderators ensurie that community rules are applied uniformly to deter misconduct and maintain a fair and respectful environment for all platform users.

Chat Moderation plays a crucial role in the digital landscape for several reasons:
1 Safe Environment: Chat moderation creates a safe space, which makes users to comfort to engage in discussions without any fear.
2 Protecting Reputation: Chat moderator play a pivotal role in safeguarding the reputation of platforms and brands. They ensure that the online environment remains free from harmful content, thereby preserving the trust and integrity associated with them.
3 Enhanced Engagement: Enhanced engagement is a natural outcome of a well-moderated chat. It fosters meaningful interactions, promotes positive discourse and ultimately builds trust within the community.

There are different types of Chat Moderation to suit various needs:
1 Real-time Moderation: In real time moderation, moderator immediately response to messages in active conversations.
2 Post-moderation: In this moderator will rewiew and edit messages after they’ve been sent.
3 Keyword Filtering: Identifying and blocking specific words or phrases.
4 User Bans: In this moderator temporarily or permanently suspending users who violate platform guidelines.

The cost of Chat and IM Moderation services is influenced by factors such as:
1 Message Volume: The number of messages that need moderation.
2 Platform Complexity: Different platforms have varying requirements.
3 Specific Moderation Needs: Tailored services, like language support or industry-specific expertise.
Our pricing models are flexible, designed to meet your specific needs and budget constraints.
In today’s digital landscape, maintaining a safe and respectful environment for chat and IM interactions is paramount. Chat and IM Moderation services are your shield against unwanted disruptions, harassment and risks. Don’t compromise the quality of your online conversations. Contact us today to explore how our Chat and IM Moderation services can enhance your digital community, protect your brand and create a positive online experience for all.


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