Onsite Support Help-desk: Organized management of field support agents to aid in technical support processes

Foiwe’s onsite-support desk solutions are managed by professionals with a thorough understanding of the industry, customer needs, and expectations, as well as good communication skills.

Benefits of Onsite Support Help-desk

By having well-trained agents ready to take reps from managing multiple teams, not only can you streamline support, but you can also minimize waiting times

Our Key Metrics

We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.

0 M

Items Moderated each day

40 K

Profiles Reviewed peach day

90 %

Average Accuracy

0 M

Live Streams each day

5 Y

of Experience

90 %

Availability

Tailor-made and scalable solution for all content moderation needs

Dedicated Account Manager available 24x7 as a Single Point of Contact

With your dedicated account manager, as single point of contact and accessible round the clock over phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.

Tailor-Made Solution Based on Your Specific Project Needs

Content moderation for an app demands a tailor-made solution aligned with your project's unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.

Real-Time Implementation of Updates and Guideline Changes

We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app's reputation.

Applications and Capabilities

Onsite Support Help-desk effectively manages field resources that can save time and deployment costs for any industry.

Applications

Field agent management
Ticketing and escalations
Order fulfilment operations
Complete SR Management

Capabilities

Communicating with onsite engineers and professionals to route them efficiently.
Following best practices to register, escalate and resolve tickets.
Quick turnaround time

Speak with our subject matter experts

How our onsite support desk helps our clients

An onsite support desk is the first line of contact for any support associate who handles a customer issue on the field. The support desk should also have access to appropriate resources such as technical knowledge and team management skills that can coordinate quickly in order to solve problems efficiently without having to ask customers to wait for long periods. From a customer point of view, they’re always going to be concerned about the level of service they are receiving from your company.

Foiwe’s onsite-support desk solutions are managed by professionals with a thorough understanding of the industry, customer needs, and expectations, as well as good communication skills. Foiwe puts the right tools and fitting teams in place so you handle the flow of customer inquiries, optimize support processes, and streamline entire communication with ease.

Related Services

Service offerings related to Onsite Support Desk and Customer Support

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What is Video Moderation?

Video moderation is the process of filtering, reviewing and controlling video content on online platforms to ensure it complies with the platform’s policies, community guidelines and legal requirements. This includes preventing the distribution of inappropriate, harmful or offensive content, such as hate speech, violence, nudity or copyright violations.Video moderation is a crucial aspect of online content management and community safety. Videos are widely shared and viewed on various platforms, ensuring that these videos meet certain standards and guidelines is essential.

Why Do I Need Video Moderation?

Maintaining a Safe Environment:
Video moderation helps maintain a safe and welcoming online environment for users. It prevents the spread of harmful or offensive content that can negatively impact the user experience.

Laws and Regulations:
Many countries have specific laws and regulations regarding the type of content that can be shared online. Video moderation ensures compliance with these legal requirements, reducing the risk of legal issues.

Protecting Brand Reputation:
For businesses and organizations, video moderation is crucial to protect their brand reputation. Inappropriate or offensive content associated with a brand can harm its image.

Preventing User Harassment:
Video moderation can help prevent online harassment and cyberbullying by removing or blocking content that targets individuals or specific groups.

Copyright Protection:
Video platforms must adhere to copyright laws. Video moderation helps identify and remove content that violates copyright, reducing legal risks.

How Does Video Moderation Work?

Video moderation is typically carried out through a combination of automated tools and human moderators. Here’s an overview of the process:

Upload and Analysis:
When a video is uploaded, automated algorithms scan it for potential violations of content guidelines.

Human Review:
Videos flagged by the automated system are reviewed by human moderators who make decisions based on platform policies and guidelines.

Content Removal or Action:
Moderators may remove or take action against videos that violate guidelines, such as warning the user, demonetizing the video or banning the uploader.

What is the Cost of Video Moderation?

The cost of video moderation varies depending on several factors:

Volume of Content:
Platforms with a high volume of user-generated content may have higher moderation costs.

Automation vs. Manual Moderation:
Using automated tools can reduce costs compared to relying solely on human moderators.

Complexity of Guidelines:
Moderating complex content or adhering to strict guidelines may require more resources and increase costs.

24/7 Moderation:
Round-the-clock moderation services are more expensive than part-time moderation.

Outsourcing vs. In-House:
Outsourcing moderation to specialized companies may be cost-effective compared to maintaining an in-house moderation team.

Technology Solutions:
Investing in advanced AI-driven moderation tools may reduce long-term costs.

Key aspects of video moderation

Content Review:
Video moderators review user-generated videos to determine whether they contain content that violates platform-specific rules. This includes identifying and removing videos with offensive, violent, sexually explicit, hate speech or other inappropriate content.

Live Video Moderation:
For livestreaming platforms, moderators may actively monitor live broadcasts in real-time to address issues as they arise. This can include responding to inappropriate comments, blocking viewers or temporarily suspending the stream.

Age Restrictions:
Moderation can ensure that videos with age-restricted content, such as explicit material or violence, are appropriately labeled and only accessible to users of the appropriate age.

Copyright and Intellectual Property:
Moderators may address copyright violations by identifying and taking action against videos that infringe on the intellectual property rights of others.
Legal Compliance: Video moderation helps ensure that content adheres to legal requirements, including copyright laws, defamation laws, privacy laws and regulations related to hate speech and discrimination.

Content Curation:
Some platforms employ video curators or editors who select and feature videos to align with the platform’s objectives or editorial standards.
Reporting Mechanisms: Users are typically provided with the means to report videos they find objectionable, and moderators review these reports to take appropriate actions.

User Behavior Monitoring:
Moderators may also monitor the behavior of video creators and viewers to address issues related to harassment, hate speech, or other disruptive behaviors.
Enforcement of Policies: Video platforms enforce community guidelines, terms of service, and content policies by issuing warnings, temporary suspensions or permanent bans to users who repeatedly violate these policies.

Crisis Management: In the event of a crisis or emergency, video moderators may play a role in managing and disseminating accurate information while preventing the spread of misinformation.

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