Moderating Marketplace for a Better Shopping Experience. Ensuring the Quality and Safety of the Marketplace
Benefits of Marketplace Content Moderation
Protects users from harmful content
This includes things like hate speech, violence, and misinformation.
Maintain sanity of product reviews
With our Review moderation service, you can monitor and moderate what customers say about the listed products and help them take informed decision.
Improves user experience and boosts customer engagement
By removing harmful content, marketplaces can create a more pleasant and enjoyable experience for users.
Reveal behavioral data
Acquire or retain customers by using critical information about customer behavior across your store.
Reduces legal risks
By removing harmful content, marketplaces can reduce their risk of being sued or fined.
Our Key Metrics
We are passionate about our work. Our analysts stay ahead of the curve to provide engaging and stable experience.
With a multilingual and highly qualified team, Foiwe takes proactive steps when the conversation or content takes a nasty turn. To ensure such reliability, our team is always on standby. In addition, we cover a wide range of media platforms, so no content goes unchecked.
Customer Support Help-desk
Helping customers navigate through their queries, feedback's and complaints smoothly. It is an extension of your brand and its ethos.
We adapt to your company standards and gives each customer a pleasant experience. With a positive problem solving and patient approach, Foiwe makes sure every customer is well-treated and their concerns addressed. With 24-hour service, Foiwe provides a shorter turnaround time and guarantees your workflow is uninterrupted.
Chat and IM Moderation
Pave the way for conflict-free chat and instant messaging between your buyers and sellers.
Our panel of expert moderators leads the path to conflict-free chat, live forum conversations and QnAs through vigilant chat and IM moderation. Our professionals are experienced chat moderators who are trained to recognize the key phrases and words that can get other people into trouble. It takes a certain kind of personality to be good at this.
Our Managed services for a marketplace are tailored made to enable you with two core advantages.
Cost Efficiency: Reduce your operational costs by leveraging our specialized expertise & resources.
Improved Focus: It enables your company to concentrate on strategic objectives and core competencies while our experts manages specialized functions, leading to enhanced productivity and your competitiveness.
AI and Automation Moderation
Manual - Human Moderation
Manual moderation allows for a more subjective review of content, where moderators can use their discretion to determine if certain content violates community guidelines or advertising policies.
The customized or tailor made approach allows businesses to take advantage of the speed and efficiency of automated moderation while also providing the benefits of manual human moderation
Tailor-made and scalable solution for all content moderation needs
With your dedicated account manager, as a single point of contact and accessible round the clock over the phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.
Services We Offer
Services helping marketplace with content management and customer support needs in achieving higher user experience and retention
Case Studies and Reports
For important updates, news, and resources.
Speak with our subject matter experts
Marketplace moderation is the process of monitoring and regulating user-generated content and activities on an online marketplace platform to ensure compliance with platform rules, guidelines, and legal requirements.
Marketplace moderation is crucial for maintaining a safe and trustworthy environment for users. It helps prevent fraud, harassment, illegal activities, and ensures that the platform remains a reputable place for transactions.
Users can typically report content or users through a reporting feature on the platform. This information is then reviewed by moderators for action.
Moderators can issue warnings, suspend or ban user accounts, remove listings, and take other actions as per the platform’s policies.
Marketplaces typically have an appeals process where users can challenge moderation decisions. This often involves providing additional information or evidence to support their case.
Balancing content moderation with user privacy is a challenge. Marketplaces often have policies and procedures in place to handle user data securely and in compliance with data protection regulations.