Moderating Marketplace for a Better Shopping Experience. Ensuring the Quality and Safety of the Marketplace
As a leading content moderation company, we’re at the forefront of ensuring trust, security and quality in the ever-evolving world of e-commerce marketplaces. Our mission is clear to provide comprehensive and reliable moderation services that empower businesses and users alike. We are committed in providing a shopping environment that’s not only convenient but also trustworthy to your end users.
Service Offerings
Foiwe’s adept team proactively manages negative content or conversations, ensuring reliability with constant standby and comprehensive coverage across various media platforms.
What we do
Quality Control: Ensuring that product listings are accurate, meet quality standards and comply with marketplace policies.
Verification: Confirming the authenticity of the products and verifying seller information which prevents counterfeit or fraudulent listings.
Seller Background Checks: Verifying the identity and legitimacy of sellers to prevent fraudulent accounts.
Seller Policy Compliance: Ensuring that sellers adhere to marketplace policies, including pricing, shipping and return policies.
Content Classification: Categorizing products and content into relevant categories and subcategories to improve search and navigation.
Tagging and Metadata: Adding descriptive tags and metadata to enhance content discoverability and searchability.
Copyright and Trademark Checks: Ensuring that content does not infringe on copyrights or trademarks of third parties.
Data Privacy: Protecting user data and ensuring compliance with data protection regulations.
Regulate the reviews and ratings you receive online. Our moderators effectively manage online feedback through our Review and Rating Moderation services to control the spams, scams and competitors’ redirects.
Continuously monitor user transactions and account activities for signs of fraudulent or suspicious behavior. Our expertise to identify patterns associated with fraudulent activities, helps us to proactively prevent online fraud.
Helping customers navigate through their queries, feedback’s and complaints smoothly. It is an extension of your brand and its ethos.
We adapt to your company standards and gives each customer a pleasant experience. With a positive problem solving and patient approach, Foiwe makes sure every customer is well-treated and their concerns addressed. With 24-hour service, Foiwe provides a shorter turnaround time and guarantees your workflow is uninterrupted.
Pave the way for conflict-free chat and instant messaging between your buyers and sellers.
Our panel of expert moderators leads the path to conflict-free chat, live forum conversations and QnAs through vigilant chat and IM moderation. Our professionals are experienced chat moderators who are trained to recognize the key phrases and words that can get other people into trouble. It takes a certain kind of personality to be good at this.
Our Managed services for a marketplace are tailored made to enable you with two core advantages.
Cost Efficiency: Reduce your operational costs by leveraging our specialized expertise & resources.
Improved Focus: It enables your company to concentrate on strategic objectives and core competencies while our experts manages specialized functions, leading to enhanced productivity and your competitiveness.
Driving Success for Your Enterprise
Items Moderated
each day
Live Streams
each day
Profiles Reviewed
each day
Availability
Benefits of Marketplace Content Moderation
This includes things like hate speech, violence, and misinformation.
With our Review moderation service, you can monitor and moderate what customers say about the listed products and help them take informed decision.
By removing harmful content, marketplaces can create a more pleasant and enjoyable experience for users.
Acquire or retain customers by using critical information about customer behavior across your store.
By removing harmful content, marketplaces can reduce their risk of being sued or fined.
Moderation Approach
AI and Automation
Moderation
This help businesses save time and resources by automating the process of reviewing and filtering user-generated content. Also maintaining brand safety and compliance with community guidelines.
Manual - Human
Moderation
Manual moderation allows for a more subjective review of content, where moderators can use their discretion to determine if certain content violates community guidelines or advertising policies.
Hybrid Moderation
The customized or tailor made approach allows businesses to take advantage of the speed and efficiency of automated moderation while also providing the benefits of manual human moderation.
Empowering your business with Individualized solution
While a few platforms are tackling the issues related to content moderation, others are still in the process of determining their starting point. In contrast, we have already successfully implemented it. Experience our AI content moderation services at its finest with ContentAnalyzer.
With your dedicated account manager, as a single point of contact and accessible round the clock over the phone or messenger, you get a personalized support and swift communication literally in real time. We aim at seamless problem-solving, enhancing overall satisfaction on our service delivery and partnership effectiveness through continuous communication across multiple channels.
Content moderation for an app demands a tailor-made solution aligned with your project’s unique requirements. Our customized offerings ensure that the moderation process effectively aligns with your content types, user demographics and compliance mandates. We are your extended team working together towards user safety, platform integrity and user experience.
We understand that real-time implementation of moderation guideline changes in an app is crucial for maintaining user safety and adherence to evolving content standards. Swift updates prevent harmful or inappropriate content from slipping through the cracks, ensuring a responsive and adaptable moderation system that protects both users and the app’s reputation.
Services We Offer
Services helping marketplace with content management and customer support needs in achieving higher user experience and retention
Case Studies and Reports
Speak with our subject matter experts
Blog Articles
For important updates, news and resources.
FAQ's
What is marketplace moderation?
Marketplace moderation is the process of monitoring and regulating user-generated content and activities on an online marketplace platform to ensure compliance with platform rules, guidelines, and legal requirements.
Why is marketplace moderation important?
Marketplace moderation is crucial for maintaining a safe and trustworthy environment for users. It helps prevent fraud, harassment, illegal activities, and ensures that the platform remains a reputable place for transactions.
How can users report inappropriate content or activities on a marketplace?
Users can typically report content or users through a reporting feature on the platform. This information is then reviewed by moderators for action.
What actions can moderators take against rule violators?
Moderators can issue warnings, suspend or ban user accounts, remove listings, and take other actions as per the platform’s policies.
How can I appeal a moderation decision on a marketplace?
Marketplaces typically have an appeals process where users can challenge moderation decisions. This often involves providing additional information or evidence to support their case.
How can a marketplace ensure user privacy while moderating content?
Balancing content moderation with user privacy is a challenge. Marketplaces often have policies and procedures in place to handle user data securely and in compliance with data protection regulations.