Foiwe Enabled Safe Streaming for 500M+ Users

 

Client Overview

• Industry: Live Streaming & Short Video
• User Base: Over 500 million users worldwide
• Challenge: Rapid global expansion necessitated robust content moderation, influencer management, and customer support systems.

Our Collaborative Journey

1. Establishing Robust Moderation Guidelines: We collaborated closely with the client’s team to develop comprehensive, culturally sensitive moderation policies, ensuring consistency and fairness across diverse regions.
2. Enhancing Moderation Tools: Our experts tested and provided feedback on the client’s moderation tools, leading to significant improvements in usability and accuracy.
3. Influencer Account Management: Implemented dedicated support for high-profile streamers, ensuring their content aligned with platform standards while maintaining creative freedom.
4. Real-Time Live Stream Moderation: Deployed a global team to monitor live streams 24/7, enabling immediate intervention in case of policy violations.
5. Short Video Content Review: Managed the review process for user-generated short videos, ensuring content met community guidelines before and after publication.
6. Customer Support for In-App Purchases: Provided multilingual support for users facing issues with in-app purchases, enhancing user satisfaction and trust.
7. Community Engagement and Management: Monitored community interactions, addressed concerns, and facilitated positive engagement between users and creators.
8. AI Training through Content Tagging: Tagged vast amounts of content to train and refine the platform’s AI moderation systems, improving automated content detection.
9. Managing Flagged Users: Established protocols for reviewing and taking appropriate action on accounts flagged for policy violations.
10. Fraud and Scam Prevention: Identified and mitigated fraudulent activities, protecting both the platform and its users from scams.

Results Achieved

• Team Expansion: Scaled from a 12-member pilot team to an 800-member global workforce.
• Availability: Achieved 100% availability under 24×7 operations with zero downtime.
• Enhanced Partner Trust: Strengthened the relationship to most trusted partner globally.

Conclusion

Through strategic collaboration and scalable solutions, Foiwe empowered the client to manage their rapidly growing platform effectively, ensuring a safe and engaging environment for users worldwide.