Customer Support Executive / Catalog Specialist – Shopify
Customer Support Executive / Catalog Specialist – Shopify
- Bengaluru
- Customer Service
- Professional
About this role
We are looking for a Customer Support & Catalog Specialist to join our ecommerce team.
You will handle customer support inboxes, resolve queries in clear English, and manage product listings on our Shopify store. This role combines communication skills with catalog management to deliver an excellent shopping experience for our customers.
Requirements
- Prior experience in customer support or ecommerce operations
- Hands-on Shopify experience (product updates, categorization, content review)
- Excellent written and spoken English
- Detail-oriented, organized and able to multitask
Job Details
- Respond to customer queries via email/inbox with professionalism and empathy
- Manage product listings on Shopify – update details, review content, and ensure correct categorization
- Proofread product descriptions for accuracy and clarity
- Track common customer issues and suggest improvements
Why Join Us
- Opportunity to grow in both customer experience and ecommerce product management
- Work with a collaborative and fast-growing team
Key Job Details
Role: Customer Support Executive