Content Moderator
About this role
As a Content Moderator at Foiwe, you will play a pivotal role in ensuring that online platforms remain free from harmful, offensive, or inappropriate content. You will be responsible for reviewing and moderating user-generated content to enforce community guidelines, policies and legal requirements. This position is essential in fostering a positive user experience and upholding our brand’s reputation.
Qualification
- Bachelor’s degree in a relevant field or equivalent experience.
- Proven experience in content moderation, online safety or a related field is preferred.
- Strong understanding of online platforms, social media and digital content.
- Excellent judgment and decision-making skills when evaluating content.
- Ability to work independently and efficiently in a fast-paced, dynamic environment.
- Exceptional attention to detail and accuracy.
- Strong communication skills, both written and verbal.
- Empathy and a commitment to promoting a safe and positive online community.
Responsibility
- Review user-generated content, including text, images, videos and audio, to ensure it complies with community guidelines and content policies.
- Identify and remove inappropriate, harmful, illegal content, such as hate speech, harassment, spam and graphic material.
- Evaluate user reports and inquiries regarding content violations and take appropriate actions based on established procedures.
- Maintain a strong understanding of industry regulations and legal requirements related to content moderation.
- Collaborate with cross-functional teams, including customer support and product development, to address content-related issues.
- Provide feedback and insights to improve content moderation processes and guidelines.
- Stay up-to-date with emerging trends and challenges in online content moderation and online safety.
Benefits
- Competitive salary.
- Paid time off and holidays.
- Professional development opportunities.
- A supportive and inclusive work environment.